This Privacy and Security Statement applies only to www.ravenssun.ca. Raven’s Sun Management Inc. (hereinafter referred to as RSM), the operator of this website. RSM along with its officers, directors, employees, clients, contractors and subcontractors are required to honour this Privacy and Security Statement.
Some Terms We Use in this Policy
Personal Information is any information that identifies you with the exception of professional information such as your business address, business telephone and facsimile numbers and business e-mail address. It also includes your credit card number.
A Contractor is an entity with which RSM has an ongoing business relationship to provide data analysis, to assist in developing our website or to provide marketing services or specialized products or services or information to visitors to our site.
A Client is a person, company or organization who has contractually engaged the services of RSM.
The Personal Information We Collect, How it is Gathered and Used
If you choose to purchase products and/or services from one of our client’s sites,you must provide the following information: your name, credit card information, telephone number (in case our customer service personnel need to reach you about your order), mailing and/or shipping address, email address (so that we may send an email message about your order and, if you opted-in, to send you our email newsletter and/or special offers). In the following paragraphs, we outline the services and activities in connection with which we gather your
Personal Information and provide details on how that Personal Information is used.
All of these services are optional; if you do not wish to provide Personal Information, you may simply decline to take advantage of that service.
Personal Information is collected in the following ways:
- Online Purchases – To process your order, to contact you regarding your order, or to answer any questions/concerns you might have expressed.
- Online Registration – You do not have to register online with our clients. Upon request a hard-copy form can be sent to you instead, but most online functions will not be available to you. As a registered member of our client’s site, you give us permission to store Personal Information about you, such as your e-mail address, online. This information is “remembered” each time you login and allows us to customize your site experience to your interests and to speed up the shopping process. Note: we do not store credit card information, which must be entered each time you place an order or register.
- Contests, Sweepstakes and Other Special Offers – We ask for only the Personal Information necessary to administer these special offers. You may be contacted about contests, sweepstakes and other special offers if you have opted to receive them. It will not affect your chances of winning if you choose to opt-out of receiving such offers at any time after having chosen to participate in one. To stop emails about special offers, access the Un-subscribe link provided in the email message.
The Personal Information We Share and Who We Share It With
RSM will not sell, license, transmit or disclose this information outside of RSM and the company who contracted our services unless (a) expressly authorized by you, (b) necessary to enable RSM contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.
RSM is obligated to share your Personal Information with the Contractors who we are processing your business, as necessary to complete a transaction that you specifically request.
Under certain agreements we may make segments of your Personal Information
available to other organizations as noted below:
- Under certain agreements, we may transfer aggregate survey information or information about your order, including your name, mailing address, description of your purchase and its dollar amount to a third party that we have retained to assist us in analyzing our marketing efforts to you. The third party marketing company may use this information to assist in making decisions about the dissemination of our survey information or marketing and promotional offers. These companies are contractually prohibited from using, in any manner, the information obtained in the course of providing these services to RSM.
- We use Inspiration Design, a third party service provider, to help us gather and analyze our customers’ activities on our site. Inspiration Design only role is to help us deliver the most relevant products and services to you. The information we share with Inspiration Design is anonymous, meaning that none of your identifiable Personal Information (such as your name, home address, credit card number, etc.) will be received by or shared with Inspiration Design. The only exception to the sharing of anonymous information is in the sharing of our opt-in email address list. In this instance Inspiration Design is helping us improve our client’s email offers to you by analyzing your requests. Inspiration Design is contractually prohibited from using, in any manner the information obtained in the course of providing these services to RSM other than to help us provide you the best possible shopping experience on our site. RSM respects your right to choose whether to be included in the services that Inspiration Design provides to us. If you would like to opt-out of these services completely, please firstname.lastname@example.org.
- If you have opted in to receive email from us we will share your name and email address with our email service provider that delivers our email newsletters and special offers, but its use of this information is only permitted in connection with their administration and delivery of our email program.
Disclosure Under Legal Duty
- If compelled to do so by valid subpoena or court order or other governmental process, we may disclose your Personal Information as we are legally required to do. We may also use or disclose your Personal Information if necessary to protect the interests of RSM or its Corporate Affiliates.
How You Can Control the Use of Your Personal Information
There are several methods to contact us listed in this section. If you would like to change your Personal Information in our records or remove your name from our mailing list, contact us using one of the methods set out below. There are known methods that spammers can use to hide their identity by using other people’s email address to send out emails if you have a question about the genuineness of an email you receive from RSM contact us using the email@example.com email address.
- Email us at: firstname.lastname@example.org and include your name, address, telephone number, email address, and a note of instruction; or
- Call us toll free at 1-888-855-8522 or
- Write to us at: Raven’s Sun Management Inc., Attention Customer Service Privacy, 537 Mountain Road (second floor), Moncton, NB E1C 2N6, and include your name, address, telephone number, and a note of instruction; or
- To be removed from a “postal” mailing list, please use the contact information above
- If you would like to opt out of the anonymous data collection done by our analytics provider Inspiration Design, please email us at email@example.com
3How You Can Control Email Marketing You Receive From Us
You may cancel any of our client’s email newsletters at any time by choosing the un-subscribe link provided in each message or un-check the “Yes” box after logging in “Your Account” or edit information as you make a purchase at www.ravenssun.ca.
Certain Technical Information You Should Know
We collect information on site visits about how users navigate through our web site. For example we use “cookie” technology to track which pages on
our site our visitors view and which web browsers they use. We analyze this information in aggregate – that is, we collect this information and analyze it as a whole. We use this information to improve our site by making it more responsive to the needs and preferences of our users. On occasion, we may share this aggregate information with our affiliates or other third party companies to indicate to them the amount of interest in our site and to help us plan for technical improvements. Note: this aggregated information will not identify you or any other user of our web site.
Because we rely on cookies to make the shopping experience easier and more tailored to your needs, your browser must be set to accept cookies before you can place an order at rsmonlinepayments.ca. If you would like more information about how cookies work, go to http://www.cookiecentral.com.
Collection of Analytical Data
RSM respects your right to choose whether to be included in the services that Inspiration Design provides to us. If you would like to opt-out of those services completely, please email us at firstname.lastname@example.org
How We Strive to Protect Personal Information
Through RSM we have electronic and corporate policies and procedures in place for the security of every order placed online. We use Secure Socket Layer technology (SSL) to keep others from intercepting your information while it is being transmitted across the Internet. SSL technology is the industry standard method of communicating secure online transactions and is built into most major browsers. The secure mode begins when you initiate your order. All information, once on our server, is protected from any external intrusions.
We will not retain your credit card number in our online systems once your order is processed, unless you have created a user profile and opted to save this information for future use, or have selected a recurring payment option. Only RSM employees who require your Personal Information to serve you have access to your data, which is password protected. Employees who have access to Personal Information are trained in the privacy and security practices of this Statement.
There are many unscrupulous individuals operating on the internet today who would think nothing of fabricating an email to make it appear that it comes from RSM. These individuals may be engaging in a practice known as “phishing” in which they attempt to trick unwary recipients of email into divulging Personal Information. RSM will never request Personal Information in an unsolicited email message to you.
If you have any question about the genuineness of an email you receive that appears to be from RSM or RSM contact us at email@example.com and do not furnish Personal Information in response to the email unless its authenticity can be verified.
Secured communications on the web require attention to authentication, encryption and data integrity. All three are addressed by the Secure Socket Layer (SSL) protocol. Authentication is the process of establishing that you are communicating with our web server, as opposed to another server assuming our identity. We have obtained a RapidSSL digital security certificate for www.ravenssun.ca. RapidSSL is an independent third party that authenticates the identity of others on the Internet. The RapidSSL certificate confirms that we are the recipients of your communication. Encryption is the process of scrambling data (through the use of keys and mathematical encoding algorithms) to prohibit anyone from understanding it if they intercept the data while it is on its way from your browser to our server. Encryption protects communications between your browser and our mainframe system. Our server space is protected by a firewall to guard of systems from intrusion. RapidSSL protects information en route to us, and the RapidSSL certificate confirms that we are the recipients of this information. You can be assured that we strive to protect your data with the utmost care at all points in the process. However, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. Therefore, we do not warrant or ensure the security of any information sent to us online. If you have questions, comments or concerns please contact us via email at firstname.lastname@example.org call us at 1-888-855-8522.
To ensure you are in SSL (Secure Socket Layer) or secure mode for your transactions, look at the address of the page. Secure pages will appear with an address that begins with https:// rather than the standard http://, or you can verify this by looking for a closed padlock icon at the bottom of your web browser.
Other Matters You Should Know
Links to Other Sites
We provide links to affiliated entities and on occasion to other sites we think you may enjoy. These sites operate independently of RSM and have established their own privacy and security policies. For the best online experience, we encourage you to review their respective privacy policies before submitting any Personal Information through these sites.
Access to Your Personal Information
Except under circumstances defined by law, you are entitled to access your Personal Information collected by RSM by writing to: Customer Service Privacy Director, Raven’s Sun Management Inc. 537 Mountain Rd. (second floor), Moncton, NB E1C 2N6. We may ask you to pay an administrative fee for accessing or copying your information, but will inform you of any anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the Personal Information about you that we have collected is incomplete or inaccurate, RSM will correct the information upon verification of the omission or error and that the person requesting the change is the person about whom the Personal Information relates. If you wish additional information about our Personal Information management practices, to access, correct or have us investigate any matters in relation to your Personal Information, please contact our Customer Service Privacy Director at the address provided above or by calling toll-free at 1-888-855-8522.
Updates to this Statement
We reserve the right to make changes at any time to our policies and/or alter the look and functionality of our web site. However, if we change how we use your Personal Information, we will post the policy change notification on the web site, and we will update this Statement accordingly. We encourage you to periodically review this Statement for the latest information on our privacy and security policies.
Our current Statement was last updated May 20, 2009