This Return / Refund policy applies only to www.okanagancomedyfestival.ca Okanagan Comedy Festival. (herein after referred to as OCF) the operator of this website, and any 3rd party clients using the Okanagan Box Office website for ticket sales. OCF along with its officers, directors, employees, clients, contractors and subcontractors are required to honour this Privacy and Security Statement.
Returns, Exchanges or Cancellations
We trust you will be happy with your purchase; however we do understand that there may be occasions when you wish to discuss your purchase. If you are unhappy with a purchase for any reason please contact us immediately at 1 (888) 855-8522 or via email at email@example.com with the details.
For each purchase you will have the opportunity to review our return, refund and cancellation policies in detail prior to completing your payment.
There will be are/no refunds or exchanges available for event show tickets purchased unless the event show is cancelled by the producer. In the event of a refund being issued, please note that new policies at our payment processing supplier Square allows us to refund the ticket amount but they do not refund the processing fees.
There will be are/no refunds or exchanges available for event registration fees unless the event is cancelled by the producer. In the event of a refund being issued, please note that new policies at our payment processing supplier Square allows us to refund the ticket amount but they do not refund the processing fees.
We trust you will be happy with your purchase; however we do understand that there may be occasions when you wish to return an item. If you are unhappy with a product, then please contact us immediately at 1 (888) 855-8522 with the details of your request.
We will only arrange to exchange or refund of goods once they are returned in perfect condition, unused and with their original packaging. We will require you to pay for the return postage of any items being returned and, for your own protection we recommend you use a secure delivery method which requires a signature upon delivery.
Your items are shipped with insurance, so if the goods arrive damaged please advise us immediately by email or telephone for instructions on arranging a return, refund or replacement of the items.
Refunds for the return of damaged goods and reimbursement of the cost of postage will be made to the credit/debit card account used to purchase the items.
Web Privacy & Security Statement
This Privacy and Security Statement applies only to only to www.okanagancomedyfestival.ca Okanagan Comedy Festival (herein after referred to as OCF) the operator of this website, and any 3rd party clients using the Okanagan Box Office website for ticket sales. OCF along with its officers, directors, employees, clients, contractors and subcontractors are required to honour this Privacy and Security Statement.
Some Terms We Use in this Policy
Personal Information is any information that identifies you with the exception of professional information such as your business address, business telephone and facsimile numbers and business e-mail address. It also includes your credit card number.
A Contractor is an entity with which OCF has an ongoing business relationship to provide data analysis, to assist in developing our website or to provide marketing services or specialized products or services or information to visitors to our site.
A Client is a person, company or organization who has contractually engaged the services of OCF.
The Personal Information We Collect, How it is Gathered and Used
If you choose to purchase products and/or services from one of our client’s sites, you must provide the following information: your name, credit card information, telephone number (in case our customer service personnel need to reach you about your order), mailing and/or shipping address, email address (so that we may send an email message about your order and, if you opted-in, to send you our email newsletter and/or special offers). In the following paragraphs, we outline the services and activities in connection with which we gather your Personal Information and provide details on how that Personal Information is used.
All of these services are optional; if you do not wish to provide Personal Information, you may simply decline to take advantage of that service.
Personal Information is collected in the following ways:
- Online Purchases – To process your order, to contact you regarding your order, or to answer any questions/concerns you might have expressed.
- Online Registration – You do not have to register online with our clients. Upon request a hard-copy form can be sent to you instead, but most online functions will not be available to you. As a registered member of our client’s site, you give us permission to store Personal Information about you, such as your e-mail address, online. This information is “remembered” each time you login and allows us to customize your site experience to your interests and to speed up the shopping process. Note: we do not store credit card information, which must be entered each time you place an order or register.
- Contests, Sweepstakes and Other Special Offers – We ask for only the Personal Information necessary to administer these special offers. You may be contacted about contests, sweepstakes and other special offers if you have opted to receive them. It will not affect your chances of winning if you choose to opt-out of receiving such offers at any time after having chosen to participate in one. To stop emails about special offers, access the Un-subscribe link provided in the email message.
The Personal Information We Share and Who We Share It With
OCF will not sell, license, transmit or disclose this information outside of OCF and the company who contracted our services unless (a) expressly authorized by you, (b) necessary to enable OCF contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.
OCF is obligated to share your Personal Information with the Contractors who we are processing your business, as necessary to complete a transaction that you specifically request.
Under certain agreements we may make segments of your Personal Information available to other organizations as noted below:
- Under certain agreements, we may transfer aggregate survey information or information about your order, including your name, mailing address, description of your purchase and its dollar amount to a third party that we have retained to assist us in analyzing our marketing efforts to you. The third party marketing company may use this information to assist in making decisions about the dissemination of our survey information or marketing and promotional offers. These companies are contractually prohibited from using, in any manner, the information obtained in the course of providing these services to OCF.
- Our Web Master, a third party service provider, is used to help us gather and analyze our customers’ activities on our site. Their only role is to help us deliver the most relevant products and services to you. The information we share with them is anonymous, meaning that none of your identifiable Personal Information (such as your name, home address, credit card number, etc.) will be received by or shared with them. The only exception to the sharing of anonymous information is in the sharing of our opt-in email address list. In this instance they are helping us improve our client’s email offers to you by analyzing your requests. Our Web Master is contractually prohibited from using, in any manner the information obtained in the course of providing these services to OCF other than to help us provide you the best possible shopping experience on our site. OCF respects your right to choose whether to be included in the services provides to us by the third party. If you would like to opt-out of these services completely, please email firstname.lastname@example.org.
- If you have opted in to receive email from us we will share your name and email address with our email service provider that delivers our email newsletters and special offers, but its use of this information is only permitted in connection with their administration and delivery of our email program.
Disclosure Under Legal Duty
- If compelled to do so by valid subpoena or court order or other governmental process, we may disclose your Personal Information as we are legally required to do. We may also use or disclose your Personal Information if necessary to protect the interests of OCF or its Corporate Affiliates.
How You Can Control the Use of Your Personal Information
There are several methods to contact us listed in this section. If you would like to change your Personal Information in our records or remove your name from our mailing list, contact us using one of the methods set out below. There are known methods that spammers can use to hide their identity by using other people’s email address to send out emails if you have a question about the genuineness of an email you receive from OCF contact us using the email@example.com email address.
- In your email please include your name, address, telephone number, email address, and a note of instruction; or
- Call us toll free at 1-888-855-8522 or
- Write to us at: Okanagan Comedy Festival., Attention Customer Service Privacy, 811 Main St., Moncton, NB, E1C 1G1, and include your name, address, telephone number, and a note of instruction; or
- To be removed from our promotional emailing list, please use the contact information above with “unsubscribe” in the subject line.
- If you would like to opt out of the anonymous data collection done by our analytics provider, please email us at privacy@Okanagancomedyfestival.ca.
Certain Technical Information You Should Know
We collect information on site visits about how users navigate through our web site. For example we use “cookie” technology to track which pages on our site our visitors view and which web browsers they use. We analyze this information in aggregate – that is, we collect this information and analyze it as a whole. We use this information to improve our site by making it more responsive to the needs and preferences of our users. On occasion, we may share this aggregate information with our affiliates or other third party companies to indicate to them the amount of interest in our site and to help us plan for technical improvements. Note: this aggregated information will not identify you or any other user of our web site.
Because we rely on cookies to make the shopping experience easier and more tailored to your needs, your browser must be set to accept cookies before you can place an order at Okanagancomedyfestival.ca. If you would like more information about how cookies work, go to http://www.cookiecentral.com
Collection of Analytical Data
OCF respects your right to choose whether to be included in the services that our Analytics contractor provides to us. If you would like to opt-out of those services completely, please email us at privacy@Okanagancomedyfestival.ca
How We Strive to Protect Personal Information
Through OCF we have electronic and corporate policies and procedures in place for the security of every order placed online. We use Secure Socket Layer technology (SSL) to keep others from intercepting your information while it is being transmitted across the Internet. SSL technology is the industry standard method of communicating secure online transactions and is built into most major browsers. The secure mode begins when you initiate your order. All information, once on our server, is protected from any external intrusions.
We will not retain your credit card number in our online systems once your order is processed, unless you have created a user profile and opted to save this information for future use, or have selected a recurring payment option. Only OCF employees who require your Personal Information to serve you have access to your data, which is password protected. Employees who have access to Personal Information are trained in the privacy and security practices of this Statement.
There are many unscrupulous individuals operating on the internet today who would think nothing of fabricating an email to make it appear that it comes from OCF. These individuals may be engaging in a practice known as “phishing” in which they attempt to trick unwary recipients of email into divulging Personal Information. OCF will never request Personal Information in an unsolicited email message to you.
If you have any question about the genuineness of an email you receive that appears to be from HubCap Promotions or OCF contact us at firstname.lastname@example.org and do not furnish Personal Information in response to the email unless its authenticity can be verified.
Secured communications on the web require attention to authentication, encryption and data integrity. All three are addressed by the Secure Socket Layer (SSL) protocol. Authentication is the process of establishing that you are communicating with our web server, as opposed to another server assuming our identity. We have obtained a RapidSSL digital security certificate for www.okanagancomedyfestival.ca. RapidSSL is an independent third party that authenticates the identity of others on the Internet. The RapidSSL certificate confirms that we are the recipients of your communication. Encryption is the process of scrambling data (through the use of keys and mathematical encoding algorithms) to prohibit anyone from understanding it if they intercept the data while it is on its way from your browser to our server. Encryption protects communications between your browser and our mainframe system. Our server space is protected by a firewall to guard of systems from intrusion. RapidSSL protects information en route to us, and the RapidSSL certificate confirms that we are the recipients of this information. You can be assured that we strive to protect your data with the utmost care at all points in the process. However, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. Therefore, we do not warrant or ensure the security of any information sent to us online. If you have questions, comments or concerns please contact us via email at email@example.com or call us at 1-888-855-8522.
To ensure you are in SSL (Secure Socket Layer) or secure mode for your transactions, look at the address of the page. Secure pages will appear with an address that begins with https:// rather than the standard http://, or you can verify this by looking for a closed padlock icon at the bottom of your web browser.
Other Matters You Should Know
Links to Other Sites
We provide links to affiliated entities and on occasion to other sites we think you may enjoy. These sites operate independently of OCF and have established their own privacy and security policies. For the best online experience, we encourage you to review their respective privacy policies before submitting any Personal Information through these sites.
Access to Your Personal Information
Except under circumstances defined by law, you are entitled to access your Personal Information collected by OCF by writing to: Customer Service Privacy Director, Okanagan Comedy Festival, 811 Main St., Moncton, NB, E1C 1G1. We may ask you to pay an administrative fee for accessing or copying your information, but will inform you of any anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the Personal Information about you that we have collected is incomplete or inaccurate, OCF will correct the information upon verification of the omission or error and that the person requesting the change is the person about whom the Personal Information relates. If you wish additional information about our Personal Information management practices, to access, correct or have us investigate any matters in relation to your Personal Information, please contact our Customer Service Privacy Director at the address provided above or by calling toll-free at 1-888-855-8522.
Updates to this Statement
We reserve the right to make changes at any time to our policies and/or alter the look and functionality of our web site. However, if we change how we use your Personal Information, we will post the policy change notification on the web site, and we will update this Statement accordingly. We encourage you to periodically review this Statement for the latest information on our privacy and security policies.
Terms and Conditions
This Terms And Conditions Statement applies only to www.okanagancomedyfestival.ca Okanagan Comedy Festival (herein after referred to as OCF) the operator of this website, and any 3rd party clients using the Okanagan Box Office website for ticket sales. OCF along with its officers, directors, employees, clients, contractors and subcontractors are required to honour this Privacy and Security Statement.
The person whose name is indicated on the sales agreement shall be deemed to be the Holder. OCF will deal only with the Holder in all matters pertaining to the tickets purchased under the sales agreement. Should a Holder wish to have someone else named to handle such matters, written authorization must be submitted by the Holder to OCF for approval.
Description and Availability of Goods and Services
Every effort has been taken to ensure that the descriptions, photographs and specifications of the products and services provided by OCF and our clients are correct.
The colour of the goods may vary slightly from that shown on the website due to the limitations of some browsers and monitors. Sometimes props are used in demo photographs, in such cases the product description indicates which item is being advertised for purchase.
Some of our items for sale may be hand-made and as such there may be slight variations in these particular items.
Through our inventory tracking systems you will not be able to purchase an item that is not available. In the unlikely event that we are unable to supply any items, we will inform you of this as soon as possible.
The description of services provided covers the basic offerings. Customized service offerings will be laid out in addendums.
Purchasing and Ordering
If you have supplied us with a functional email address, we will notify you by email immediately to confirm receipt of your purchase or order. If the provided email address is not functional a hard copy will be sent out to the mailing address provided.
Pricing and Applicable Taxes
All prices quoted are in Canadian Dollars and are subject to provincial and federal taxes (where applicable). When taxes are applicable the GST/HST number will be provided upon request.
OCF in not liable for any errors in Prices quoted. The customer will have the opportunity to see the final total price prior to confirming the payment, and may decide to quit or proceed with the purchase process at that time.
Prices do not include service or delivery fees. The total cost of your order is the price of the products ordered plus the indicated additional charges.
Any applicable delivery charges are clearly indicated on the checkout page with your purchase total breakdown.
Orders are normally dispatched within two working days of receipt of the order, however, please allow up to five working days for delivery.
When available, request for express or next-day delivery will result in additional delivery charges.
If you have purchased tickets for an event less than two weeks away we will contact you with details regarding last minute delivery or pick up options, or feel free to contact us directly to make arrangements.
In the event a particular item is out of stock we will advise you accordingly and provide you with an estimated delivery date, refund options or alternate/replacement options.
Please ensure that we are given full and correct contact information as directed.
For delivery outside of Canada please contact us for a quotation for delivery and handling charges. Some foreign orders may be subject to local import duties and we will not be liable for these payments.
You can pay for your order using most major credit cards at out PayPal Payment Page.
Payment is to be made online at the time of order. All credit/debit card holders are subject to validation checks and authorisation. If the issuer of your payment card refuses to transfer payment to us, we will not be liable for any delay or non-delivery
If you have any complaints with our services or products please contact us as soon as possible. We will make every effort to rectify the situation for you.
These Terms shall be governed by the law of the Province of new Brunswick, without regard to its conflict of law’s provisions. Any action or proceeding arising out of or relating to these Terms must be brought in the courts of the Province of New Brunswick. The Holder knowingly, voluntarily and irrevocably submits to the exclusive jurisdiction of the courts located in Moncton, New Brunswick in any such action or proceeding and waives any objection it may now or hereafter have to venue or to convenience of forum.
Toll Free: Monday to Friday between 9:30am and 4:30 p.m.
By fax: 1(506) 855-8112
Okanagan Comedy Festival
811 rue Main St., Moncton, NB
E1C 1G1 Canada
*Our current statement was last updated June 17, 2019